New York Attorney General Letitia James highlighted significant achievements by the Health Care Bureau's Helpline, which recovered over $4.6 million in restitution for New Yorkers amid numerous health care disputes. In 2023 and 2024 alone, the Helpline addressed over 4,800 complaints, assisting individuals with denied claims and billing errors. Notable cases included misclassified insurance for a cancer patient and billing mistakes affecting a homeless individual. James emphasized the importance of the Helpline in ensuring consumer rights and urged residents to seek help if facing health care challenges.
In a recently released report, the office said major cases and systemic issues identified through consumer complaints included a cancer patient who almost incurred $11,000 in medical bills after he lost his job and was misinformed about his health insurance status.
James urged New Yorkers to contact the Helpline if they believe they have been wrongfully billed or denied necessary medical care.
Consumers can file complaints through an online form or call the toll-free Helpline at 1-800-428-9071 for assistance.
Whether it's recovering thousands of dollars in wrongful medical charges, ensuring access to life-saving treatments, or holding companies accountable for deceptive practices, my office is committed to fighting for New York patients.
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