The article discusses the significant reduction in caseworkers tasked with assisting Affordable Care Act (ACA) enrollees facing coverage issues. Due to federal workforce cuts ordered by the Trump administration, nearly two-thirds of the caseworking divisions have been dismantled. This staff reduction raises concerns as ACA enrollment reaches an all-time high of 24 million. The remaining caseworkers now struggle with increased workloads and potential delays in resolving urgent consumer problems, leaving many enrollees vulnerable to billing issues and lack of care.
It impacts not only our jobs, but all these people we serve. We would usually take care of a case in 14 days; now it will be delayed.
Currently, the number of ACA enrollees is at an all-time high of 24 million, which puts pressure on the remaining caseworkers to handle more complex issues.
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