"The company is tackling one of healthcare's most persistent problems: access. Known as the "front door" of healthcare, communication and scheduling systems often determine whether patients can actually secure timely care. Across the U.S., as many as 42% of patient calls and texts go unanswered during peak hours, largely due to staffing shortages and overburdened call centers. This leads to delays in care, missed appointments, and revenue loss for practices."
"Hello Patient, a conversational AI company focused on reinventing patient communications, has secured $22.5 million in Series A financing. Hello Patient's platform uses AI agents to manage real-time patient conversations via voice, text, and chat. The system books appointments, answers routine questions, and re-engages patients while maintaining strict compliance with healthcare privacy and security standards. By automating these interactions, practices can reduce administrative load and allow staff to focus more on direct patient care."
Hello Patient raised $22.5 million in Series A funding led by Scale Venture Partners, with participation from 8VC, Bling Capital, Max Ventures, Remus Capital, and FirstLook Partners. The company targets patient access gaps where up to 42% of calls and texts go unanswered during peak hours due to staffing shortages and overburdened call centers. The platform deploys AI agents to handle real-time voice, text, and chat conversations, booking appointments, answering routine questions, and re-engaging patients while maintaining healthcare privacy and security compliance. Since launch, the platform facilitated over 100,000 phone calls and 300,000 conversations, serving clinics and national digital providers and improving lead conversion, retention, and administrative efficiency. The new funding will expand product capabilities and broaden market reach.
Read at Silicon Valley Journals
Unable to calculate read time
Collection
[
|
...
]