Recent research reveals a drastic decline in U.S. public trust in the healthcare system, falling from 71.5% in 2020 to 40.1% in 2024. Marginalized communities are feeling the impact of distrust more acutely due to historical injustices and ongoing disparities in healthcare access. Factors contributing to this distrust primarily include the roles of insurers, pharmaceutical companies, and government rather than healthcare providers. To rebuild trust, experts emphasize the need for healthcare payers and providers to focus on empathy, transparency, and cultural relatability, especially for diverse patient communities.
As trust in the healthcare system erodes, experts say that rebuilding it will require both payers and providers to prioritize empathy, transparency and personalized communication.
Respondents identified the influence of insurers, pharmaceutical companies and the government as major contributors to declining trust, not providers.
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