""I thought, as a patient, especially as an American, how incredible that I can text my doctor on WhatsApp, and they'll respond," she told TechCrunch."
""A doctor who sees 20 patients during the day, gets home, has 100 messages and is expected to answer immediately and remember who the patient is without the health record in front of them," she said."
Caroline Merin leveraged experience leading on-demand consumer businesses in Latin America to address medical communication overload. Patients expect rapid responses similar to delivery apps, while most clinicians rely on WhatsApp for all patient messaging. Merin founded Leona Health two years ago to embed an AI copilot into doctors' WhatsApp accounts. Leona raised $14 million in seed funding led by Andreessen Horowitz with participation from General Catalyst, Accel, and several CEOs. The service is available to doctors in 14 Latin American countries across 22 specialties. The mobile app sorts messages by priority, suggests replies, enables team delegation, and will add an autonomous agent for scheduling and intake.
Read at TechCrunch
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