Hearing the experiences of millions of patients and staff left me shocked and angry. If effective access and high-quality care are at the heart of the NHS's social contract with the people, then it is routinely breaking its promise.
Quality care should be the organising principle of the NHS. My investigation has shown that patient care is stagnating or even declining, and public trust in the NHS is at an all-time low.
It is clear to me that while the NHS is in critical condition, it can recover. Nothing I found drew into question the principles of a taxpayer-funded health service free at the point of need.
Now the reality of what is happening inside the NHS is out there. We must begin the process of recovery. The time for looking backwards has passed.
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