Broken lifts at north London hospital leave patients 'confused' and 'distressed'

"On the route from the hospital's multi-storey car park to Vanessa's department, three out of five lifts were not working, Pat said. One of the lifts in the car park is out of order with no signs and no alternative routes given or information that there is another lift at the other end. Two out of four of the lifts in the main building are out of order, leaving staff and patients to take the stairs and staff with trollies waiting outside every lift we passed."

"Having reported the issue for some time, Pat said: Visiting hospital is stressful enough without faulty lifts and no information. He added : It can make a miserable arrival at, and departure from, an otherwise excellent and improving hospital."

"We would like to apologise for any inconvenience caused by the temporary reduced lift service at North Middlesex University Hospital. We are working hard to resolve the issue which is due to a combinat"

Royal Free London NHS Foundation Trust has run North Middlesex University Hospital since the start of the year. The hospital’s lift service has been erratic and unreliable, forcing people to find alternative routes across the complex and leaving dozens waiting outside lifts. North Mid comprises 20 wards, 633 beds and around 4,000 staff. On the route from the multi-storey car park to a department, three of five lifts were reported not working; one car park lift lacked signage or alternative route information and two of four main building lifts were out of order. Repairs are scheduled to be completed by the end of October and an apology has been issued for the temporary reduced lift service.

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