The reason many folks dislike the software? It's very expensive, as is the external hardware sold by Avid, the brand that owns Pro Tools. Many studios forgo updating computers for a very long time for this reason, and this is why Pro Tools doesn't have many modern features that I've seen in other DAWs, like the drag-and-drop functionality for plug-ins offered by Logic and Studio One.
Still, this software is excellent, and if you can get over its old-school interface, it is capable of doing any musical task you can dream of. There is a reason it has stood the test of time; it (usually) runs well, and it's never annoying enough that it's worth switching for power users.
Its unique loop-based workflow of Scenes and Clips has its origins on the stage, but it also makes it easy to iterate on ideas, experiment with different combinations of song components, and sketch out an arrangement. For deeper dives and fine-tuning, there is the Arrangement view, which offers the kind of timeline-based recording and editing you'd expect.
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