Deutsche Bahn has seen a decline in punctuality and customer satisfaction during Richard Lutz's leadership. He will be replaced before his contract ends, and the next CEO will confront severe challenges related to infrastructure and funding. Punctuality issues persist, with less than two-thirds of long-distance traffic stops being on time. The company confronts ongoing collective bargaining negotiations and potential transport strikes, complicating the efforts to improve its overall performance and public image.
Improving punctuality at DB will not be easy, because it's inherently linked to the other major challenges that the company faces, namely; infrastructure, politics, lack of funding and just to top it all off, looming collective bargaining negotiations.
Under Lutz's leadership, DB has slid from one negative headline to the next, indicating a deteriorating reputation of the national railway service.
The first major challenge the next boss will face is improving DB's overall punctuality, which has gotten notoriously bad in recent years.
Less than two-thirds of stops in long-distance traffic are now reached on time, resulting in increasingly low customer satisfaction.
Collection
[
|
...
]