On Wednesday, Activision announced that it will be introducing real-time AI-powered voice chat moderation in the upcoming November 10 release of Call of Duty: Modern Warfare III. The company is partnering with Modulate to implement this feature, using technology called ToxMod to identify and take action against hate speech, bullying, harassment, and discrimination.
ToxMod is an AI-powered voice moderation system designed to identify and act against what Activision calls "harmful language" that violates the game's code of conduct. The aim is to supplement Call of Duty's existing anti-toxicity measures, which include text filtering in 14 languages and an in-game player-reporting system.
However, at the moment, AI detection systems are notoriously fickle and can produce false positives, especially with non-native English speakers. Given variations in audio quality, regional accents, and various languages, it's a tall order for a voice-detection system to work flawlessly under those conditions. Activision says a human will remain in the loop for enforcement actions.
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