"Shopping for a new electronic device or appliance can be a challenge. You not only want to pick the right product for your specific needs, but also choose one that's reliable and respected among other buyers. Before you purchase your next gadget, you may want to see what the folks at the American Customer Satisfaction Index (ACSI) have to say."
"Among television buyers, with an ACSI score of 83 out of 100. ACSI said that Samsung continues to be a pioneer at cutting-edge technology and setting the standard in the higher-end and higher-priced TV category. Tied for second place were Hisense and Vizio, each with a score of 82. These two companies are grabbing more customers in the US by forming relationships with retailers and offering high value for the money."
"The individual scores remained largely consistent from year to year, ACSI explained. The highest marks cover specific attributes for TVs, including image quality, durability, ease of setup, and ease of using the remote. The lower marks factor in the outcome of service repairs, the courtesy and helpfulness of technicians, repair timeliness, and call center satisfaction. In the PC market, HP was the leader with a score of 83 , stealing the top spot from Apple, which garnered a score of 82."
The American Customer Satisfaction Index (ACSI) Household Appliance and Electronics Study 2025 ranked consumer satisfaction across TVs, PCs, and household appliances using a consumer poll. Samsung earned the highest TV score at 83, followed by Hisense and Vizio at 82, LG and TCL at 81, and Sony at 80. The highest TV marks covered image quality, durability, ease of setup, and remote usability, while lower marks targeted service repair outcomes, technician courtesy, repair timeliness, and call center satisfaction. In the PC category, HP led with 83, edging Apple at 82. Samsung also achieved the top grade for vacuum cleaners.
Read at ZDNET
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