Sonos announced that Patrick Spence is stepping down as CEO after eight years, following a disastrous app update that significantly impacted user experience and company reputation.
The app update, described by Sonos employees as rushed and based on outdated code, resulted in users losing essential functionalities such as playlist management and local library access.
In response to the backlash from the app issues, Spence promised improvements and allocated $20-$30 million to fix the problems, but users continue to report difficulties.
Tom Conrad is appointed as interim CEO while Sonos searches for a permanent replacement, with the deadline for selection set for February.
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