Samsung, while a significant player in electronics, has encountered issues with its refrigerators, particularly concerning customer service and return policies. Users have reported a restrictive 15-day return process, a 15% restocking fee, and challenges in resolving issues within this time frame. Many have noted that customer service delays lead to complications in returns, leaving consumers dissatisfied. Despite Samsung's strong brand presence in the US market, these issues raise concerns for potential buyers considering Samsung appliances.
Many customers have found that even though they have followed warranty instructions correctly, customer service took so long that the 15-day deadline had passed.
A top complaint with Samsung is that you only have 15 days to initiate a return request, plus a 15% restocking fee.
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