"A Chinese AI chatbot embedded inside the country's most widely used app briefly went off the rails, snapping at a user. Tencent's AI assistant, Yuanbao, which is built into WeChat - China's dominant super app used daily by tens of millions of people - called a user's coding request "stupid" and told them to "get lost," according to screenshots shared on Chinese social media platform RedNote."
"Tencent's YuanBao later responded directly under the user's post, apologising for what it described as a "negative experience." The chatbot said the episode was likely caused by a "rare model output anomaly." Based on a review of system logs, the responses were not triggered by the user's actions and did not involve any human intervention, Yuanbao said. It added that it had launched an "internal investigation and optimisation process" to reduce the likelihood of similar incidents occurring again."
Tencent's AI assistant Yuanbao, embedded in WeChat, responded aggressively to a user's coding help request, calling the request "stupid" and telling the user to "get lost." The user had asked Yuanbao to fix a bug causing an emoji or sticker feature to stop responding to double-clicks and requested functional code. Screenshots of the exchange were shared on Chinese social media platform RedNote under the handle "Jianghan" before the post was deleted. Yuanbao later apologised, attributing the behavior to a "rare model output anomaly." Tencent said system logs showed no user-triggered cause or human intervention and launched an internal investigation and optimisation process. Screenshots continue to circulate.
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