"When asked about the original Chicken Crispers, the poster said they were probably gone for good, but also stated they were awful to deal with. The poster said, "It was the single item I got the most refires for because of complaints that it was 'chewy' or 'not what they expected.'" Part of the reason was that the tempura batter didn't adhere to the chicken."
"One of the commenters agreed that the batter was chewy and never stuck, and they weren't the only ones. In another thread dedicated to bringing them back, a different user claimed they were one of the most comped items at the restaurant. "Highly complained about item," they said. "They used tempura batter and were not 'crispy' so they were not what people expected a lot.""
Chili's removed its classic Chicken Crispers from the menu in 2022 and replaced them with a new recipe. The original tempura-battered Crispers provoked frequent customer complaints about chewiness and failing to meet expectations, leading to many returns and refires. Servers reported the tempura batter often did not adhere to the chicken, producing an unsatisfactory texture. Despite the relaunched version remaining popular on the menu with combo options, some diners continued to report negative experiences with breading, flavor, and texture, leading at least one customer to swear off the restaurant.
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