The Worst Bakery Chain In America, According To Customers - Tasting Table

"For fast service and cheap products, bakery chains are a godsend for breakfasts on the go and mid-afternoon coffee and pastries. But not all bakery chains are worth frequenting. And customers across the internet have spoken out about Dunkin' Donuts being the worst bakery chain in America. There may be one in every city and town, and the wide selection of donuts, breakfast sandwiches, and pastries might appear tempting from behind the display case."

"While Dunkin' was once a fan favorite for its hot black coffee, many customers on Reddit bemoaned most of Dunkin's hot coffee drinks for being even more sugary than the donuts. Multiple complaints about the donuts and baked goods revolved around a stale taste and dried-out or hard texture. A former Dunkin's employee said most products were delivered frozen and stored in the freezer, including donuts, all bread products, meat, and even frozen egg discs."

Bakery chains offer fast service and cheap products for breakfasts and snacks. Customers across online platforms widely criticize Dunkin' Donuts for poor taste and product quality. Many reviews describe coffee as tasting like cigarettes and donuts as stale bread with sugar. Several customers report hot coffee drinks that are excessively sugary and baked goods that are dried out or hard. A former employee stated that most products arrive frozen, including donuts, bread, meat, and egg discs, and are microwaved to order. Microwaving frozen bread is reported to damage taste and texture. Multiple reviewers also report unresponsive or poor customer service experiences.

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