"Everyone looks back on their favorite childhood restaurants through rose-colored glasses, and it's all too easy to say that these eateries aren't nearly as good nowadays. This may be because customers refuse to accept change, but other times, they have legitimate reasons to complain. Such is the case with Pizza Hut, a chain that's no longer worth visiting, according to former fans."
"Many point to the 1980s and early '90s as the Hut's heyday, back when its pies were made with fresh dough that was hand-tossed daily at each store. But in the late '90s to early 2000s, the chain switched to pre-formed, frozen crusts. While undoubtedly convenient and cost-saving, customers say the new crust is more rubbery than chewy yet soft, with no flavor to speak of."
Longtime customers remember Pizza Hut's peak in the 1980s and early 1990s when pies used fresh, hand-tossed dough made daily. In the late 1990s and early 2000s the chain shifted to pre-formed frozen crusts, which many diners describe as rubbery, doughy, undercooked, or flavorless. Reports from former staff indicate a move from fresh-cut vegetables, real tomato puree sauce, and fresh cheese to frozen, pre-processed ingredients. Only the sauce and a few vegetables remain unfrozen at many locations, and customers frequently criticize cheese texture and overall ingredient quality.
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