"The next time a cookie craving strikes, do yourself a favor and skip Arby's salted caramel and chocolate chip cookie. While the name of the cookie sounds promising, expectations and reality clash upon first bite. Instead of a textured cookie that offers just enough chew before giving way to a tender center, Arby's cookie challenged our senses. The cookie itself was noticeably hefty and thick, but the baked cookie seemed to crumble like sawdust on the tongue."
"Sadly, whatever salted caramel that is promised on the label of Arby's cookies appears to be an afterthought in the cookie itself. The trace bits of caramel found tucked into the cookie left much to be desired, and finding the little pieces distributed within the treat appeared more like part of a culinary treasure hunt than an intentional feature of the recipe."
Eight fast-food chocolate chip cookies were sampled and one cookie ranked last. Arby's salted caramel and chocolate chip cookie delivered a heavy, thick baked product that crumbled like sawdust on the tongue and lacked the expected chew and tender center. The texture suggested possible under-mixing of dough before baking. Semi-sweet chocolate chips were abundant and provided melty pockets of flavor. Salted caramel was minimal, consisting of trace bits that felt like a treasure hunt rather than an intentional component. The cookie failed to achieve consistent distribution of flavors and structure, disappointing reviewers and falling short of expectations.
Read at Tasting Table
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