"The poster then went on to make a series of claims about the exploitation of both workers and customers at the unnamed company. Delivery drivers, they said, were called "human assets" by project managers working to "squeeze another 0.4% of margin" out of them. They were ranked according to a "desperation score," and had their wages stolen by using "predictive modeling to dynamically lower the base pay." Customers were being scammed by the app's priority-delivery function, which was actually just a "psychological value-add.""
"The post went viral, racking up 87,000 upvotes on Reddit. Commenters began speculating about which company the clandestine whistleblower was talking about, with many eventually pointing the finger at DoorDash. It was reposted on dozens of subreddits including the page for delivery drivers where hundreds of commenters thanked the whistleblower for confirming what they already felt. A screengrab of the post garnered more than 40 million views on X, where journalists, activists, and even famous actors got in on the action."
A Reddit user claiming to be a software engineer-turned-whistleblower at a food-delivery company alleged systematic exploitation of drivers and deceptive customer features. Drivers were reportedly labeled "human assets," ranked by a "desperation score," and subjected to predictive modeling that lowered base pay to squeeze margins. Customers were described as being misled by a priority-delivery option that provided psychological value rather than faster service. The claim went viral and many users pointed to DoorDash. DoorDash's CEO publicly refuted specific allegations about terminology, scoring, and priority-delivery speed amid widespread attention.
Read at Business Insider
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