"IoT tech is seeing increased use and paying dividends, fuelling operational efficiency, improving front-of-house guest experiences and reducing downtime in the kitchen, according to research from MachineQ. The 2026 restaurant readiness: ops meets tech report, conducted by independent research firm Censuswide, took the opinion of more than 400 US-based quick service and fast casual restaurant leaders about the effects of technology in their industry, highlighting how technology adoption is transforming day-to-day restaurant operations."
"As restaurants adapt to inflation, staffing shortages and tighter margins, the report underscored a growing focus on futureproofing operations. From predictive maintenance and temperature monitoring to waste reduction and sustainability tracking, operators see technology as key to maintaining safety, efficiency and profitability in a competitive industry. The survey revealed that back-of-house (BOH) technology plays a crucial role in strengthening both BOH and front-of-house (FOH) performance, ultimately improving profitability and shaping how restaurants prepare for future scale and resilience."
"It added that while customers rarely see what happens behind the scenes, they experience the consequences of BOH inefficiencies firsthand. These challenges are driving restaurant operations teams to invest in BOH technologies, such as IoT, artificial intelligence (AI) and machine learning (ML) to help deliver real-time insights and automation. Among the study's topline findings were that operators identified food safety, supply chain reliability and waste reduction as the top BOH improvements that most directly enhance FOH performance."
Rising food and labour costs and razor-thin margins are driving restaurant leaders to prioritize technology investments, notably IoT, AI and ML. Increased IoT deployment improves operational efficiency, enhances front-of-house guest experiences, and reduces kitchen downtime. Predictive maintenance, temperature monitoring, waste reduction and sustainability tracking are key applications that support safety, efficiency and profitability. Back-of-house technologies strengthen both BOH and FOH performance and help prepare restaurants for scale and resilience. Operators identify food safety, supply chain reliability and waste reduction as top BOH improvements that directly enhance FOH outcomes. Over half of operators see opportunities to benefit from automation and technological adoption.
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