"In the post, one customer complained that over several recent trips, "The steak was the worst I've ever had," and compared it to "rubber." This dovetails with other recent threads and articles from recent years, wondering about an overall drop in Outback's quality. And it's not just a few random complainers either. In our analysis of customer feedback to find the best ribeye at chain steakhouses, Outback came in dead last, with people complaining their steak was tough and dry."
"There's no clear answer to our questions about exactly what went wrong with Outback's quality, as the chain has never directly commented on its sourcing, but recent changes the chain has announced seem to show that leadership agrees with customers. In 2024, Outback's parent company, Bloomin' Brands, got a new CEO, Mike Spanos, who quickly announced plans to remodel stores and simplify the menu."
Outback Steakhouse lost sales momentum to Texas Roadhouse and Longhorn Steakhouse despite remaining the largest by unit count at the end of 2024. Customers report steaks that are tough, dry, or like "rubber," with analysis ranking Outback poorly for ribeye quality. Employee comments point to supplier-quality problems persisting for years. The chain has not publicly detailed sourcing changes. Leadership changes at parent company Bloomin' Brands in 2024 brought a new CEO, Mike Spanos, who announced store remodels and menu simplification measures that indicate management is addressing value and quality concerns.
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