"The best fast food restaurants have a few things in common: quick service, a happy vibe, and generous portions of food that is so tasty that it's borderline addictive. Going by the plethora of bad reviews online, our least favorite Chinese restaurant fails on each of these parameters. When Tasting Table ranked 13 Chinese restaurant chains, Asian Chao finished dead last, with our expert describing it as a "chain Chinese restaurant that we unequivocally recommend you avoid, no matter how much you're craving Chinese"."
"Unfortunately, whether at malls or airports (or on Google, Yelp, or Tripadvisor), the restaurants consistently get poor ratings and bad reviews, with unhappy customers writing about long wait times, tasteless food, small portions, and poor service. Even Asian Chao's signature dish, Bourbon Chicken, gets consistent hate online. Far from the "irresistible sweet and savory glaze" that Asian Chao's website mentions, one Google reviewer found "pieces of very hard chicken in it," while another on Yelp said it was "full of chicken skin and gristle"."
Asian Chao operates nearly 30 mall and airport outlets and is part of Food Systems Unlimited Inc.'s fast-food portfolio. The chain launched in 1991 at the Florida Mall in Orlando and aims to serve shoppers and travelers seeking a quick bite. Customer reviews on Google, Yelp, and Tripadvisor report long waits, bland food, small portions, and poor service across multiple locations. The signature Bourbon Chicken draws frequent criticism for tough meat and excessive skin and gristle. Several airport locations, including Atlanta International Airport, receive particularly scathing reviews. Food Systems Unlimited's portfolio also includes Chao Cajun, Maki of Japan, Sushi Fuji, Tobu, and Wok N Grill.
Read at Tasting Table
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