"I'll admit, I have an insatiable sweet tooth. It's game over when I go out to eat and the server asks if I'd like to see the dessert menu. Cheesecake, skillet cookies, gelato, crème brûlée - you name it, I'm obsessed with it. This is especially true when I go to a chain restaurant like Chili's or Outback Steakhouse. With locations in nearly every city I visit, I never have to think twice about my order,"
"It's rare for me to find a dessert I don't like, but much to my chagrin, that doesn't mean it's never happened. I've had several instances where I've visited a chain restaurant and tried a dessert for the first time, only to be left less than impressed. Whether the taste or texture was subpar, the preparation was off, or the presentation was poor, there just wasn't enough to love about them."
Many diners favor chain-restaurant desserts but sometimes encounter items that disappoint despite craving sweets. Common problems include frozen preparation, overly soft fruit toppings that soak crusts, subpar taste and texture, inconsistent preparation, and poor presentation. Specific examples include a Sicilian cheesecake topped with strawberries that tasted frozen and had a too-soft topping that made the crust soggy. Former staffers have reported that some chain desserts are stored frozen before serving. The combination of these issues leads to desserts that fail to satisfy expectations at otherwise familiar chain restaurants.
Read at Tasting Table
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