Many Chili's menu items arrive at restaurants frozen or pre-made, and staff often finish cooking using microwaves. Chicken Crispers appear across the menu in several flavors but rank among the most returned items due to a mid-2010s recipe change that made them chewier and caused batter to separate. Employees and customers report batter sliding off during cooking and tenders arriving chewy and unlike traditional chicken tenders. Kitchens can recreate discontinued or non-menu items using available ingredients as a secret menu. Customers report options such as veggie quesadillas, veggie pasta, larger salads, loaded wings, and burger or chili variations.
Crispers are all over the Chili's menu, coming in a variety of flavors like Nashville hot chicken and even in salads like the Sante Fe Crispers Salad. However, they're also one of the most returned items. Some customers wax poetic about the way Crispers used to taste when they first came out. Apparently, there was a change sometime in the mid 2010s that marked when the menu item became more chewy and the batter stopped staying on the chicken.
Employees on social media have revealed that the current incarnation of Crispers isn't that great, with some customers agreeing. For one thing, the Crisper batter often slides off during the cooking process. Then, once they make it to the table, customers often returned it because it's unlike traditional chicken tenders. They often find them to be chewy as well. So, maybe Chili's discontinued its original Chicken Crispers flavor in favor of using sauce to hide its many sins?
If you're in the know, you probably order off Chili's secret menu from time to time. The kitchen can often recreate items that have disappeared from the menu or create items that have never been on the menu using available ingredients. Customers on social media have uncovered several secret menu items. For example, you can order veggie quesadillas, veggie pasta, and large versions of the house and Caesar salads. When you see a buffalo chicken sandwich on the menu, you should be able to get a buffalo chicken salad.
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