The FTC has launched a lawsuit against Uber, accusing the rideshare company of unlawfully enrolling customers in its "Uber One" membership without consent. According to the complaint, many users faced unexpected charges, and the promise of easy cancellation proved misleading, as it required navigating an intricate series of steps in the app. Additionally, customers were sometimes billed before their free trial expired and found cancellations challenging, with customer support often unresponsive. This case highlights consumer frustration with unsolicited subscriptions in the digital age.
The FTC claims that Uber has enrolled consumers in its "Uber One" membership scheme without their permission and made cancellations overly complicated.
The complaint highlights that despite Uber's claims of easy cancellation, consumers face significant hurdles and charges for services they didn't opt into.
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