"For years, recycling has been the go-to solution for waste across the supply chain, from manufacturing through to end customers. But with escalating ESG pressures, stricter regulation, and shifting consumer expectations, recycling alone is no longer enough. A recent conducted by found that 89% of consumers think that electrical manufacturers should be forced to allow third-party businesses to be able to refurbish and repair electronic items, signaling that expectations have moved well beyond simple restrictions."
"Traditionally, after-sales processes, such as returns and repairs, were viewed as cost centers. Today, they are fast becoming growth engines. What used to be called "the return problem" in warehouses and repair bays is often just stock waiting for a second chance. Once you start seeing it that way, the whole economics of retail changes. If managed effectively, refurbished goods can be returned to the market with healthy margins, while strong repair programs build customer loyalty and extend trust in the product."
Recycling alone no longer satisfies rising ESG pressures, stricter regulation, and shifting consumer expectations. A large majority of consumers support third-party refurbishment and repair rights. Market saturation and pressured revenue streams make traditional channels vulnerable. Channel partners can differentiate by embedding circular services—repair, refurbishment, and resale—into core fulfilment, warranty, and marketplace operations. Circular practices extend product lifecycles, cut unnecessary waste, unlock new revenue streams, reduce costs, and strengthen customer loyalty. After-sales processes are shifting from cost centers to growth engines as returned and repaired stock can re-enter the market with healthy margins and renewed trust.
Read at ChannelPro
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