"Inept customer service turns assessment companies into unfair gatekeepers of opportunity, blocking students from taking exams or fulfilling steps needed for university admission."
"Unresponsive support exacerbates inequities in accessing higher education, as students face significant barriers when trying to navigate registration issues."
Poor customer support from assessment companies can prevent students from taking necessary exams for university admission. Ineffective service creates barriers, making these companies unfair gatekeepers. A personal experience illustrates the frustration and challenges faced when trying to resolve registration issues, highlighting the urgent need for better support systems to ensure equitable access to higher education opportunities.
Read at Psychology Today
Unable to calculate read time
Collection
[
|
...
]