How to use AI to hone your emotional intelligence

"A quiet crisis is brewing in today's workforce, and it's not about automation or AI replacing jobs. It's about the erosion of human skills that make teams work: communication, empathy, adaptability, and emotional intelligence. These so-called "soft skills" are proving to be among the hardest to teach and the most critical to get right. In fact, the lack of them is costing U.S. companies an estimated $160 billion a year in lost productivity, poor communication, and employee turnover."

"Most employees will tell you it's not the technical tasks that keep them up at night; it's the hard conversations: effectively delivering feedback in performance reviews . . . negotiating sales with difficult buyers . . . calming irate customers . . . and even confronting toxic colleagues. These are the moments that may come with a script, and often do in big companies, but people and circumstances are dynamic and rarely proceed according to a preconceived linear scenario."

"That's why we're seeing a new generation of tools emerge-ones that don't just teach communication, but instead let people practice it. One of the most promising is immersive AI-powered roleplay, a training model that allows employees to rehearse unscripted, emotionally demanding conversations in a safe, dynamic environment. Think of it as a flight simulator for high-stakes conversations. Instead of passively watching videos or memorizing scripts, employees can now engage in realistic roleplay with virtual avatars powered by AI and behavioral s"

A quiet crisis is emerging as human skills deteriorate: communication, empathy, adaptability, and emotional intelligence. Soft skills are hardest to teach and vital to organizational performance, costing U.S. companies about $160 billion annually in lost productivity, poor communication, and turnover. Decades of experience indicate performance gaps stem more from failures in interpersonal training than technical deficiencies. Employees struggle with high-stakes interpersonal moments—delivering feedback, negotiating difficult sales, calming irate customers, and confronting toxic colleagues—where scripted training fails because people and circumstances are dynamic. New tools aim to let employees practice unscripted, emotionally demanding conversations. Immersive AI-powered roleplay provides realistic, safe rehearsal environments akin to flight simulators for conversations.

Read at Fast Company