The Education Department's FAFSA rollout has been defined by poor communication, negligence, and incompetence that has wreaked havoc on the entire university system.
FAFSA delays have left millions of students in limbo, unsure of their academic futures and unable to access additional guidance or assistance.
Financial aid professionals quickly spotted a number of errors including incorrect tax information and miscalculated aid eligibility leading to longer wait times for students.
Lawmakers want to understand the reasons behind the delays and glitches to ensure seamless execution of education policy and remove obstacles for students.
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