Alison McGovern emphasizes that jobcentres must evolve from a punitive system blaming individuals to a supportive service addressing social barriers, providing universal careers guidance.
The report criticizes jobcentres for imposing unnecessary burdens on employed individuals, suggesting that eliminating such requirements would allow advisers to focus on deeper consultations and meaningful support.
Promising a shift towards a supportive environment, McGovern highlights the need for jobcentres to offer not just deadlines but also practical help with training and obstacle removal.
The transformation envisaged for jobcentres includes rebranding them as careers services, expanding accessibility while reducing stigma, and prioritizing compassionate, effective support for jobseekers.
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