LifeMoves claims it has been locked out of its Microsoft email accounts since Dec. 11, impacting daily operations and the ability to serve thousands of homeless clients.
Despite multiple attempts to prove ownership of the email accounts, LifeMoves asserts that Microsoft has repeatedly declined to restore access, further complicating their operational capabilities.
The nonprofit stated that Microsoft directed them to file the lawsuit as part of a security protection and account recovery process, indicating a bureaucratic response to the outage.
According to LifeMoves, each day, they serve around 1,200 homeless or formerly homeless individuals, highlighting the crucial nature of their email access for connecting to vital services.
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