While electric utilities prioritize sustainability, customer awareness of their climate goals remains low, with only 22% of customers recognizing these efforts, a continual decline.
My direct experience installing a heat pump highlighted the disconnect; despite robust climate programs, utilities provide scant support or information for customers navigating energy-efficient choices.
The annual Sustainability Index reflects a troubling trend: as utilities push for ambitious climate goals, public interest languishes, suggesting a gap between corporate ambitions and consumer engagement.
The rising utility costs and shifting consumer electronics needs further complicate energy efficiency adoption, exposing a dire need for better utility communication and consumer education.
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