"Members of the Public and Commercial Services (PCS) union will gather outside Capita's AGM at Sheldon Square, London, from 9:45am on May 18 to demand that the government strips the outsourcer of responsibility for administering civil service pensions after months of delays, botched portal launches, missing payments, bereavement failures, and a data breach that exposed members' personal information."
"PCS said Capita's handling of the scheme has left "thousands of retired civil servants without their pensions," while bereaved spouses face long waits for payments and future retirees are left worrying whether their income will materialize at all."
"Users of the new pension portal were quick to complain about login failures, broken links, and unfinished-looking pages after the launch. MPs later heard the system went live without full functionality in place and struggled to handle the volume and complexity of cases transferred from the previous administrator, MyCSP."
"In April, Capita confirmed that a flaw in the system briefly exposed pension data for other members for about 35 minutes, affecting 138 people."
Capita took over administration of the Civil Service Pension Scheme in December under a £239 million contract covering about 1.5 million current and former civil servants. Complaints followed soon after, including login failures, broken links, and incomplete-looking pages tied to a pension portal launch. MPs were told the system went live without full functionality and struggled with the volume and complexity of cases transferred from MyCSP. PCS said delays left thousands of retired civil servants without pensions and bereaved spouses facing long waits for payments. PCS also said future retirees worry about whether income will arrive. Capita confirmed a system flaw briefly exposed pension data for 138 people for about 35 minutes.
#public-sector-outsourcing #civil-service-pensions #data-breach #it-system-failures #trade-union-action
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