""We know frontline staff want to get this right but are struggling with lack of resource and guidance. Improving this process starts at the beginning - when a child enters the care system, their information should be recorded with their rights in mind, knowing that they may request it later," he said in a statement."
"However, research by the Information Commissioner's Office (ICO) in 2024 found that 71 percent of those applying for access to their care records struggled with poor communication from organizations, 69 percent said getting access took longer than they expected, with some people waiting many years, and 87 percent were left with questions or concerns at the end of the process."
"In August, the ICO served Bristol City Council with an enforcement notice for undue delays in providing access to child social care data, telling it to resolve the oldest cases within 30 days, create a plan to deal with the rest in 90 days, and provide it with weekly progress updates."
Public sector bodies in the UK face persistent problems providing care-experienced people access to their childhood records, with requests frequently met by bureaucracy, delays, and unexplained redactions. Frontline staff often lack resources and clear guidance, and records should be created with future access rights in mind from the point a child enters care. Data protection law grants individuals subject access rights to personal information held about them. ICO research in 2024 found high rates of poor communication, long waits, and unresolved concerns. Regulatory action has included enforcement notices and fines for mishandling or destroying records.
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