"you'll hear a recorded message explaining that the company doesn't do customer service calls and that you have to go to its website to submit your request through a written form. Why make getting help so difficult? Because Aldi doesn't want to hire extra employees solely for customer service calls. The chain uses many frugal practices so it can afford"
"Aldi's lack of a help number may be irritating, but the chain puts shoppers first in other ways. Firstly, Aldi's return policy is so generous that customers aren't likely to have any questions or issues that would require a phone call to resolve. You can return nearly anything to the store, and most Aldi-brand food items are covered by a "Twice as Nice" guarantee, meaning you can get both a refund and a replacement."
Aldi eliminates phone-based customer service to reduce labor expenses and maintain low prices. Calling a store number leads to a recorded message that directs customers to submit requests via the company website. The chain avoids hiring employees solely to answer phones because additional staff would raise operating costs. Aldi prefers handling questions in stores or through online forms. To reduce the need for phone-based help, Aldi maintains generous customer-focused policies, including a broad return policy and a "Twice as Nice" guarantee that offers refunds and replacements for most Aldi-brand food items.
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