"My daughters and I were set to fly to Cambodia from Eugene, Ore., via Seattle. The first leg was on Alaska Airlines, with a connection to EVA Air in Seattle. The Alaska flight was the first leg of our trip to Cambodia. Hours before departure, Alaska canceled our flight because of a crew shortage. No rebooking options existed, so we drove five hours to Seattle, missing a day of our vacation. I booked through Expedia, so I contacted the online travel agency first."
"Expedia should have refunded you immediately. You paid Expedia not Alaska or EVA. Expedia's terms of service are noncommittal when it comes to airline refunds. It says any refunds will be transferred back to you by the party that took your original payment in other words, your airline. It adds, We do not have visibility of a Travel Provider's refund process. But the Department of Transportation (DOT) is clear about who's responsible."
A family flight was canceled hours before departure due to an Alaska Airlines crew shortage, forcing a five-hour drive and a lost vacation day. The trip was booked through Expedia, which refused to process a refund and routed the customer through chatbots and agents who blamed the airlines or labeled the passengers no-shows. Alaska confirmed the cancellation but redirected refund responsibility to Expedia. Department of Transportation regulations require automatic refunds for canceled flights regardless of cause, which can make the payment-receiving intermediary responsible when it charged the customer's card.
Read at www.mercurynews.com
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