Henn na employs robots based on specific locations and market conditions to enhance efficiency and reduce labor costs. Due to Japan's labor shortages, robots serve essential roles in hospitality. The hotel has integrated approximately 150 robots in 14 locations, transitioning to a hybrid model of human and robotic staff. Upgraded robots like RoBoHoN function as concierges, responding to guest queries and controlling room environments. The increasing reliability of robot technology and positive guest feedback encourage plans for broader deployment to maintain customer satisfaction while reducing workforce costs.
The decision to employ robots across Henn na's portfolio is made on a case-by-case basis depending upon location and market conditions, according to spokeswoman Mami Matsumoto.
Generally, Henn na's robots can improve operational efficiency by cutting labor costs. Given Japan's ongoing labor shortage, the droids also stand ready to fill open positions.
Once guests become accustomed to their strengths and weaknesses, they can find the lack of human interaction convenient.
As the technology becomes more dependable and guests report consistent quality in service, the hotel is considering deploying more robots at locations where the chain can cut labor costs and improve efficiency.
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