Kaiian, a top ride-hailing company in Saudi Arabia, enhanced customer engagement by partnering with CEQUENS to utilize advanced messaging solutions like WhatsApp and SMS. This integration facilitated real-time communication, allowing Kaiian to effectively distribute promotional offers and manage customer support inquiries. The transition to this integrated communication strategy resulted in significant improvements, including a 120% increase in business optimization processes and doubling of orders by gaining valuable insights and improving response efficiency.
Kaiian implemented a robust communication strategy by partnering with CEQUENS, leveraging WhatsApp and SMS to enhance customer engagement through personalized promotional outreach.
Utilizing CEQUENS's Omni-Channel Communication platform, Kaiian efficiently managed customer inquiries and gained deeper insights into campaign performance, addressing previous communication challenges.
#customer-engagement #messaging-solutions #business-optimization #omni-channel-communication #ride-hailing-services
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