"Knowband, an ecommerce developer, has launched two AI-based plugins for merchants. The PrestaShop AI Chatbot module answers product and order questions in real time. It supports multiple languages and currencies and uses vector search to understand query meanings. The PrestaShop LLMs Txt Generator module helps store owners automatically produce llms.txt files for their catalog, increasing the likelihood that genAI platforms discover and reference the products."
"Chargebase launches to help merchants cut chargebacks. Chargebase has launched its chargeback-prevention platform for ecommerce and SaaS businesses. The platform automates the alert-resolution process, matching alerts to orders and handling backend communication with transaction dispute platforms such as Verifi and Ethoca. By receiving real-time alerts when a customer initiates a dispute with their bank, merchants can issue a quick refund and avoid a costly chargeback. Merchants pay when the platform helps avoid or resolve a dispute."
Rollouts include reverse logistics, fraud prevention, fulfillment, AI assistants, chargeback-prevention, checkout integrations, agentic commerce, and automated marketing. Knowband released two PrestaShop AI plugins: a multilingual AI Chatbot that answers product and order questions in real time using vector search, and an LLMs Txt Generator that automatically produces llms.txt files to improve product discovery by generative AI platforms. WordPress.com introduced an official Claude connector that answers questions using site data and surfaces content needing refreshes. Chargebase launched a chargeback-prevention platform that automates alert resolution, matches alerts to orders, communicates with Verifi and Ethoca, and enables rapid refunds to avoid chargebacks. SDLC Corp announced a connector to sync Shopify and Odoo ERP data.
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