"What began as a regulatory investigation into data security failures has expanded into a broader dispute over alleged unfair treatment of the U.S.-headquartered company. While Coupang - which operates in South Korea, Taiwan, and Japan - is often referred to as the "Amazon of South Korea," its worldwide headquarters are actually in Seattle, Washington. The company's investors are now seeking international arbitration under the Korea-U.S. Free Trade Agreement (FTA)."
"To recap the incident: In December, Coupang disclosed that nearly 34 million Korean customers' personal information had been leaked in a data breach that had been going on for more than five months. The breach involved customer names, email addresses, phone numbers, shipping addresses, and certain order histories, the company said. While other tech breaches in Korea resulted in less severe penalties, Coupang has faced extraordinary government pressure."
"On Jan 23, 2026, U.S. investment firms Greenoaks and Altimeter filed a notice with South Korea's Ministry of Justice, saying they suffered losses from what they characterized as the government's discriminatory investigation into the data breach. They said they plan to pursue investor-state dispute settlement (ISDS) arbitration under the Korea-U.S. FTA. South Korea's Ministry of Justice said Thursday that three more investors including Abrams Capital, Durable Capital Partners, and Foxhaven Asset Management have now joined the case."
Nearly 34 million Korean customers' personal data was leaked in a months-long breach at Coupang. Coupang's worldwide headquarters are in Seattle, while the company operates in South Korea, Taiwan, and Japan. U.S. investment firms Greenoaks and Altimeter filed a notice on Jan 23, 2026, claiming losses from what they call a discriminatory South Korean investigation and said they will seek ISDS arbitration under the Korea-U.S. FTA. Three additional investors — Abrams Capital, Durable Capital Partners, and Foxhaven Asset Management — have joined the case. The government reportedly threatened fines, suspension, and travel bans amid allegations of blocked communication and misrepresentation.
Read at TechCrunch
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