"Streamlining our tech stack with Metapack's capabilities has significantly improved our visibility across the entire distribution journey-from fulfilment through to final delivery. The platform's transparency and reliability position Tails.com to be more agile and responsive to opportunities within the courier market. Metapack's enhanced insights drive our data-driven decisions to proactively address issues. As a result, we can ensure the accuracy of our delivery promise to consistently uphold a customer-first experience that strengthens loyalty."
"Delivery today is about more than logistics-it's about creating great customer experiences. We're incredibly excited to partner with Tails.com to help make delivery a true loyalty driver, helping pet owners in the UK enjoy a seamless and stress-free service."
Tails.com partnered with Metapack to upgrade delivery operations and maintain innovation and customer-first service. Tails.com delivers fully tailored dog nutrition to thousands monthly and chose the platform to scale shipping while controlling costs. Metapack enables greater shipping choice and price transparency at checkout, reduces fulfilment costs, and supplies real-time data and operational insights. Those insights help refine fulfilment processes for faster shipping, reduce failed deliveries, and improve purchase conversion rates. Enhanced visibility across the distribution journey supports agility in the courier market and allows proactive, data-driven responses to delivery issues, strengthening delivery promise accuracy and customer loyalty.
Read at London Business News | Londonlovesbusiness.com
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