Google updated its merchant return policies and loyalty program documentation to clarify several key points. Offer-level return policies only support a subset of organization-level return policies, while merchant-level return policies need to be defined under Organization markup. For loyalty programs, information must be separated from offer-level benefits and presented within Organization markup either on a standalone page or in Merchant Center. There is currently no support for shipping and returns loyalty benefits by Google.
Merchant return policies now clearly specify that offer-level return policies are limited to specific organization-level policies, while merchant-level policies should use Organization markup.
New clarifications state that loyalty program details must be provided separately from offer-level benefits, and that shipping and returns loyalty benefits are currently unsupported.
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