E-tailer resumes sales 45 days after ransomware attack

"Askul operates several e-commerce brands serving both consumers and business buyers, plus logistics services used by other consumer brands including Muji. Its own site serves smaller businesses, while its SOLOEL ARENA brand targets corporate procurement customers. Its Lohaco brand, a consumer goods site, even has a tie-up with Yahoo Japan. On October 19, the company found itself infected by ransomware and the next day advised it couldn't accept orders or ship products."

"On October 30th, the company revealed the attack led to a major data breach, with customers' names and contact details leaked. Some of that data appeared online. ASKUL acknowledged that, apologized, set up a cloudy email service to communicate with customers and used that send messages saying it hadn't seen evidence of stolen personal data being abused. By the first week of November, Askul started a fax ordering service."

""We will refrain from disclosing detailed information regarding the ransomware. At present, we are continuing with in-depth log analysis, monitoring for anomalies, and conducting a detailed investigation into the cause and scope of the disruption." Today, December 3rd, the company said work to restore its Warehouse Management System - with improved security, natch - was complete and it was ready to again offer online orders. But the company had only restored its B2B services, with delivery times a few days"

Askul resumed online sales 45 days after a ransomware attack that infected systems on October 19. The infection halted order acceptance and shipments the next day and led to suspension of logistics after the Warehouse Management System was identified as compromised. A major data breach disclosed on October 30 exposed customers' names and contact details, with some data appearing online. ASKUL acknowledged the breach, apologized, and set up a cloud email channel while reporting no evidence of misuse. A restricted fax ordering service launched in early November for select customers, later expanding products and distribution. On December 3 the Warehouse Management System was restored and B2B services resumed with limited delivery capacity.

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