DHL's "2025 E-Commerce Trends Report" surveyed 24,000 consumers from 24 countries, revealing significant insights into online shopping habits. A staggering 91% of respondents reported using smartphones for their shopping, indicating the shift towards mobile e-commerce. The survey highlighted major frustrations among consumers, particularly around delivery times and costs, with the top suggestions for improvement being free and faster shipping alongside enhanced product descriptions. These insights emphasize the ongoing evolution of consumer expectations in the digital shopping landscape.
The survey reveals that 91% of consumers now utilize smartphones for online shopping, using mobile browsers, retailer apps, and voice commands, reflecting a significant trend.
Respondents' top frustrations in online shopping include expensive and slow deliveries, underscoring the importance of logistics efficiency in the e-commerce experience.
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