"While Sears was once a retail giant many trusted for all their home needs, today, its number of stores and reputation have sharply declined. And one reason for that is its home warranty service for appliances. Scores of Reddit threads can be found complaining about this issue. Whether it's no-shows for repair appointments or not fixing the appliance issue in the first place, this service has left many customers frustrated with the experience and at their wits' end."
"We've all heard the spiel from the salesperson about buying the extended warranty when purchasing a big-ticket item, and most people know that it's not worth it, but some are lured by the promise of a quick and painless appliance repair in an emergency. However, Sears' service fails to live up to its promise. Just look at the average one-star Yelp rating based on hundreds of customers calling it a "ripoff scam.""
Sears' home warranty service for appliances has become unreliable, contributing to a decline in store count and reputation. Customers report frequent technician no-shows, long delays lasting months, and unresolved appliance problems that leave families without essential appliances like refrigerators. Online platforms contain numerous negative reviews and one-star ratings that describe the plans as ripoffs and note additional fees to cancel. Local news investigations have examined the widespread failures. The promised quick, painless emergency repairs often fail to materialize, making extended warranty plans a poor value for many appliance buyers.
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