"an easy way for consumers to cancel Prime, using the same method that consumers used to sign up."
"record-breaking, monumental win for the millions of Americans who are tired of deceptive subscriptions that feel impossible to cancel."
"The evidence showed that Amazon used sophisticated subscription traps designed to manipulate consumers into enrolling in Prime and then made it exceedingly hard for consumers to end their subscription,"
"Today, we are putting billions of dollars back into Americans' pockets and making sure Amazon never does this again."
Amazon must post prominent disclosures explaining how auto-renewals and cancellations work and must offer an easy way for consumers to cancel Prime using the same method used to sign up. The cancellation process cannot be difficult, costly, or time-consuming. Amazon must pay for an independent, third-party supervisor to monitor compliance with customer refund distribution. The settlement requires a $2.5 billion payout to consumers. Internal Amazon documents show employees discussed how hard it was to cancel Prime, calling subscription driving "a bit of a shady world" and forcing unwanted subscriptions "an unspoken cancer." Evidence showed use of sophisticated subscription traps designed to enroll consumers and obstruct cancellation. Amazon did not immediately respond to requests for comment.
Read at Ars Technica
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