Agentic commerce is here, and consumers want it to help find deals | MarTech

"Klaviyo's Global AI Shopping Index (registration required), declares AI to be at the center of commerce, reshaping how consumers discover, decide and buy. Among the report's findings: 78% of consumers used AI for shopping or product research in the past three months. Consumers use AI to find the best deals (36%), save time (17%) and get personalized recommendations (14%). 56% plan to use AI shopping assistants during Black Friday/Cyber Monday 2025. 75% have abandoned a purchase because they couldn't get an instant answer - suggesting real-time, AI-powered support now defines the checkout experience."

"The report also looks ahead: By 2026, 48% want AI assistants to help compare products, 41% want help sticking to a budget and 32% want AI to suggest full outfits. 65% of consumers expect AI shopping assistants to be standard by 2026. By 2030, 40% hope AI will consistently save them money, and 89% are open to letting AI manage post-purchase tasks like delivery tracking and order updates. The report is based on a survey of 3,000 consumers across the U.S., U.K., and Australia."

AI is already reshaping how consumers discover, decide and buy online. Seventy-eight percent of consumers used AI for shopping or product research in the past three months. Consumers use AI to find the best deals (36%), save time (17%) and get personalized recommendations (14%). Fifty-six percent plan to use AI shopping assistants during Black Friday/Cyber Monday 2025, and 75% have abandoned purchases when instant answers were unavailable. By 2026 many consumers want AI to compare products, help with budgets and suggest outfits; by 2030 consumers expect AI to save money and manage post-purchase tasks. The survey sampled 3,000 consumers across the U.S., U.K., and Australia.

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