"As my loyal readers know, I'm generally a very positive guy-especially when it comes to restaurants. Unlike some critics, I generally try to find what I like about the dining experience, and share it with my readers. That said, there are some situations that just irk the you-know-what out of me. So, I'm embracing my inner grinch and sharing several of them, along with places here in the Bay Area that actually solve the issue brilliantly."
"Pretty much everywhere in San Francisco, when you sit down, you're asked what kind of water you want. OK, but I prefer the waiters in New York who, when you sit down, ask you if you'd like a drink. Yes, some people don't imbibe with alcohol, but most of us want something other than water to drink. And the waiter's tip goes up accordingly. I've waited up to 30 minutes to get a drink, in some of the "best" places in town."
Many San Francisco restaurants ask guests only about water when seating, resulting in delayed cocktail service and waits up to thirty minutes. Waitstaff in some New York restaurants offer a drink immediately upon seating, which increases tips and guest satisfaction. Hillstone prompts for drinks at seating and serves shaken martinis quickly, even replacing glasses mid-cocktail; Florio’s bartenders prepare regular patrons' cocktails so drinks arrive before they sit. Becoming a regular at a neighborhood spot often yields faster, personalized service. A common annoyance is the absence of salt and pepper shakers on tables, which forces guests to request basic condiments.
Read at San Francisco Bay Times
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