Ukraine's Deputy Minister of Digital Transformation, Oleksandr Bornyakov, recalls the chaos of the first day of Russia's invasion while reflecting on the ongoing success of the Diia app. Launched in 2019, the app allows citizens to access various government services from their phones, including driving licences and marriage certificates. With 22.7 million users and 130 services available online, Diia has evolved remarkably, even gaining traction during the pandemic. Bornyakov argues that this positions Ukraine ahead of Estonia in terms of digital governance, showcasing resilience amid adversity.
As a government minister, Bornyakov was given orders to move to a safer location, driving through chaos on the first day of Russia's invasion.
Despite the war, the Diia app has continued to develop, offering 40 government services and 30 documents for Ukrainians.'
Bornyakov believes Ukraine's digital government services position is strong, claiming it puts the country ahead of even Estonia in this regard.
The pandemic significantly boosted the Diia app usage, adding millions of users who now get everything from tax payments to marriage applications directly on their phones.
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