Nash recounted a patient telling her, 'There is nothing like being in the worst moment of your life and being met with comfort by someone you don't even know.' This underscores the profound impact of emotional connection and care in times of grief.
Pugh notes that 'industrial logic when applied to something like chaplaincy borders on the absurd,' highlighting the challenge of measuring intangible qualities like spiritual comfort and emotional support.
Pugh observes that 'increasingly, people in these jobs have to use technology to obsessively monitor and standardize their work,' suggesting that this approach may undermine the very essence of connective labor.
There’s an inherent contradiction in requiring chaplains to chart their actions in multiple systems that 'mostly didn't capture what she was doing in the first place.' This adds unnecessary pressure and detracts from their primary purpose.
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